At E-Tech Solution we take support seriously. We believe support is personal and that your support request is more than just a case number. Our support professionals take pride in knowing who you are, treating you with respect, and understand how important the continuous operation and reliability of your services are to you and your operation.
To ensure you have the best possible support, E-Tech Solution support team are staffed by Senior Field Application Engineers who can provide professional services as required. The specific level of support available is dependent upon the service options you choose. Our engineers undertake continuous training to stay current on the latest in IT environments, Storage architectures etc. We are also a member of the Technical Support Alliance, a consortium of technology companies who have joined together to cooperatively resolve cross vendor issues.
In addition to calling us via our contact numbers, many clients choose to contact us via email or our web site. Email or web service requests received after E-Tech Solution Business Hours will be addressed on the next business day. Our goal at E-Tech Solution is total clients satisfaction. Everything we do is aimed at providing the best possible support experience. If you have a comment or suggestion we are glad to hear it. Please send us an email. All comments are personally reviewed by senior support management and are an important part of our drive for continuous improvement.